Square App Troubleshooting Your Mobile Device
Troubleshoot Your Mobile Device If you notice the Square app isn’t acting the way you expect, try the following troubleshooting tips: Make sure that both your mobile device and Square app are up-to-date. Log out of the app and sign back in. If you’re operating in Offline Mode and have pending offline payments, you won’t be able to sign out of the app. This is to prevent your pending payments from being lost. Turn your mobile device off and then back on. Force quit the app on your device. Be sure to enable the permissions requested when you open the Square app. This access allows the Square app to communicate with your device to complete payments. If you don’t have any pending offline payments, delete and reinstall the app. See Apple’s support site, Google’s support site, or Amazon’s support site for instructions on how to do so. Remember, if your device is in Offline Mode, don’t delete and reinstall the Square Point of Sale app. Pending offline payments will be permanently ...